- From The Desk Of Julie French -

Stop doing what you’ve always done and going round in circles!

"At Last! You Can CONFIDENTLY HANDLE OFFICE CONFLICT AND INTERPERSONAL DIFFICULTIES at Work and ENJOY BETTER QUALITY RELATIONSHIPS…Without Having to Tip Toe Around on Egg Shells, or Give In, or Beat the Other Person into Submission Just to Make It Happen!’’

This Unique Course Shows You the Secrets of More Productive, Hassle-Free Relationships So That You Can Feel Good About Yourself Every Time!

Dear Friend

If you have a problem with conflict at work, either seeking to avoid it or finding yourself caught up in it more than you would like to say, you are not alone! The world is full of people who have difficulty handling office conflict, ending up just about coping with it or even worse not coping with it. In fact, it’s one of the most common reasons why people leave their jobs or change companies and can often cause untold angst and emotional pain for everyone involved.

The truth is that every day in most organisations you will find some kind of office conflict situation breaking out or festering or being avoided. People rub each other up the wrong way, intimidate each other, withhold information, get in each other’s way, compete and just plain get on each other’s nerves day in and day out.

UNRESOLVED office conflict costs MORE THAN emotional PAIN!

The inability to handle office conflict and interpersonal difficulties effectively is extremely costly for businesses too, distracting people from the things they need to focus on, the real issues that make an important difference to the success of the company. Mishandling or not handling office conflict is a time consuming business! If you were to assess the amount of time that’s wasted discussing conflict situations at work or complaining about people’s behaviour or arguing in ways that go round in circles or revisiting the same old ground or skirting round subjects or feeling too upset to concentrate, most people would be horrified!

I have been helping people to communicate with each other more effectively for over 10 years. Time and time again the same kinds of issues come up…

I wonder if these sound familiar to you...

‘I always seem to end up in an argument with this person. I start off feeling in control and then I lose it!'

You will probably recognise that there are certain people and certain situations that just seem to press your buttons! What’s frustrating is that you know that your reactions aren’t helping but you just can’t seem to help yourself. When you fly off the handle you end up feeling disappointed in yourself particularly because you still haven’t managed to get your point across

‘I hate conflict. I’m always trying to avoid it and then I end up holding back from saying what needs to be said’

A common fear that many people have is that if you communicate openly, it will lead to an argument and you won’t be able to cope. Whether it’s tackling the performance of a direct report or disagreeing with a colleague, or saying ‘no’, or raising a potentially controversial or contentious issue with a boss, you probably know that you need to say something but just can’t seem to find the confidence or the right emotional state or the right words to follow through. So you think ‘I’ll maybe say something next time I meet that person’ but the right moment just never comes.

‘I just can’t work with that person. They are so difficult! It’s not just me who thinks so, everyone agrees’

Sometimes people are labelled ‘difficult’ and even though there may be plenty of justification for this and it’s a commonly held view, you know that giving the person a label rarely helps you to handle communications with them effectively. In fact, often the label, in itself, can get in the way because it leads you to sift for difficult behaviour as a result!

So how can you start to solve these kinds of problems?

Why, when you have such good intentions, when you want to get on well with people, enjoy your time at work and feel good about your communications, does friction occur? Why, when you are able to speak your mind in certain situations, does the fear of conflict hold you back in other situations? If only there was a way for you to confidently manage your communications with people so you have more peaceful interactions and more peace of mind. If only you could find a way to access more confidence in knowing exactly where your boundaries are so that you get your point across clearly and assertively!

Well here’s the good news....

...There IS a solution!

There is a way to reverse these situations so that you are controlling them rather than the situations controlling you! Imagine, if you will, a situation where, instead of you feeling anxious, frustrated, intimidated or out of control, you feel calm, confident and in control. Imagine being able to find the right words and phrases to get your message across without even having to think about it. Imagine knowing exactly where your boundaries are and being able to communicate what you need so that you are heard and understood. Can you imagine, in even the most difficult of situations, having that sense of certainty inside that you can handle an interaction with someone super effectively!

It’s possible. You just need the right approach, the right skills, the right tools in the toolbox and the ability to use them whenever you need to.

It’s easy when you discover…

How to Confidently Handle Office Conflict and Interpersonal Difficulties!

“Before attending this course I felt I was stuck in a rut going around in circles with negative internal dialogue.

Julie’s teaching gave me the tools to filter my thoughts & understand how people’s memories etc dictate their needs and ambitions.  Most importantly, I came away empowered with the tools to vocalize my needs and my understandings of working procedures in such a way that in just 3 days my internal dialogue has become much more positive while my external dialogue is confident and to the point resulting in an increase of mutual respect. I believe Julie’s teachings will continue to help me grow and develop in a positive empowered manner, rather than shrinking in a sea of internal confusion”

PJ Kaur, Practice Manager, Carthy Crawford

This one day workshop is the quickest and easiest way to learn how to confidently handle office conflict and interpersonal difficulties

Because I limit the numbers on the workshop, you don’t just get a thorough understanding of how to handle office conflict and interpersonal difficulties effectively; you also get specific and personalised input from me as to how to apply what you are learning to your own situation.

What you’ll learn...

On the day you’ll discover:

· What’s getting in the way for you! This workshop is for you and about you and it’s important that you are able to apply the theory to your own situations so that what you learn makes a real difference to your life

· How to think like a ‘mediation expert’. You will learn how to gain new and fresh insights into what’s really happening by stepping into an ‘observer’ or ‘mediator’ position.

· How to handle your own emotions first. Being able to understand and sort through your own emotions is crucial. All successful resolution starts with noticing what’s going on for you first! You will also learn specific techniques and tools that help you to reduce fear and anxiety and access more confidence, calm and certainty!

· How to turn ‘battles’ into constructive conversations. You will discover the vital role that perception and interpretation play in office conflict situations and what you can do to increase understanding on both sides so that conversations feel easier and less stressful.

· How to recognise the difference between aggressive, submissive and assertive responses. There is a big difference and you will discover the most appropriate and effective responses that get the best results.

· How to overcome fear of conflict and confrontation. You will gain an understanding how your own mental patterns might be getting in the way of you being able to openly get your message across and learn specific techniques to change your mental processing so that you can freely share your views

· How to recognise when conflict is brewing and nip it in the bud! The ability to spot early that a conversation is going off the rails is critical. What you say and do at this point is likely to determine whether you move into conflict or towards understanding and problem solving.

· How to work through disagreements step by step and how to keep difficult conversations moving in a productive direction. There is a process to follow and you will discover how to apply it in your own situations

· Key words and phrases that have the most impact for connection and co-operation. The language you use and the way that you express yourself make a massive difference to the outcomes you achieve. You will learn what works best and why.

· Mistakes to avoid when you are faced with conflict. Often having an awareness of typical mistakes that people make can help you to avoid them.

· What to do if someone gets abusive during an interaction. Occasionally, office conflict situations can become abusive and it’s critical that you know exactly what you should do in these situations so that you always feel prepared and safe

· How to assertively define and hold your own boundaries. It’s important for you to understand what your own personal rules are and how to assertively hold your boundaries if they get challenged.

Some comments people have made about this workshop:

"Very friendly. Interesting course. Opened my eyes. Very useful. Many Thanks"
Lizzy Haynes
Business Owner

"Julie was a very positive upbeat trainer. The course highlights how very simple words/phrases can completely change the meaning of a sentence and someone can easily misinterpret your meaning"
Tracey Hammond

Administrator

Moore Stephens

"It's been a very informative and practical workshop that has given me some great ideas and - more importantly - ways and possibilities to apply them in both my personal and professional life. Julie's approach is compassionate, professional, with absolute integrity and very effectively focused on helping everyone along to helpful and usable solutions. Thank you!"
Grace Marshall
Life Coach

"A very positive and informative session, refreshing best practice and also adding new ideas and thought processes into dealing with difficult situations. An excellently pitched course that is a fantastic reference for new managers and old."
Andrew Eardley

MD

Prompt PC

"Very constructive day in a lovely environment. The style Julie uses put all of us at ease incredibly quickly and we all felt that we knew each other very quickly which led to really effective working. Lovely atmosphere too."

Gina Sargeant

Clinical Specialist

RNHRD NHS Trust

"Fantastic day! Excellent presentations and active involvement of us as an audience. Nice to be in a small group scenario. Fantastic hosts. Lovely venue. Would highly recommend Aha! to everyone."

Mark Howells

Research Network Manager (NHS)

"A really positive experience that will help me face the day to day challenges of managing people. Thanks very much."

Penny Erskine

Team leader

NHS Medicines for Children Research Network

"A good opportunity to take time out to reflect on practice and challenge beliefs. A varied and interactive day that I know will influence my practice"

Mary-Anne Darlow

Clinical Services Manager

Royal National Hospital for Rheumatic Diseases

So are you ready to join me on 12th November 2008 for this Special One-Day Workshop?

This one-day workshop will be taking place on Wednesday 12th November 2008 from 9.30am to 5pm.

You will be notified of details of your STAFFORDSHIRE VENUE nearer to the date of your workshop.

Okay - So What’s the Investment Required For This Special Workshop?

Frankly, I have thought long and hard about delivering this exclusive material as part of a coaching solution where I would charge at least £595 per person. But I feel that such a price won’t help the people who can most gain from what I have to offer, so I’ve settled on a solution that gives this life-changing material for just £247 + VAT

However, for the November 12th workshop, I’m offering an extra 25% discount off the total fee when you book 2 or more places in any one transaction

What this means is that when you book two or more places for the 12th November workshop, the price per place is just £185.25 + VAT (£217.66)

Why am I doing this? Well one of the first things you’ll discover when you train with me is my belief that results come to those who take action! All the ideas and theory in the world won’t do you any good unless you act on them.

So here is a genuine financial incentive to act quickly. Act now to book 2 or more places on the 12th November workshop and secure your 25% discount.

Included in your fee is:

· The training itself plus handouts and training materials that will help you to retain what you have learned

· An audio programme reminding you of key learning points

· Oh, and lunch or course and refreshments through the day!

100% Money Back Guarantee!

Just one last very important thing…

Our ‘Love the workshop or your money back’ no quibble guarantee!

What this means is that we guarantee that you will love the course or we will refund you!

How Do I Book?

To Book your place(s) on 12th November workshop and to pay securely online...

Click here!

You can call me (Julie French) directly on +44 (0)7989 991 056 to request a number of place(s) for the workshop and then send a cheque in the post if you prefer this payment method - However, please note that your places will not be secured as 'booked' until payment is actually received and places are offered on a strictly 'first come, first served' basis.

I look forward to seeing you in November!

Warmest wishes

Julie French

PS: You can also bring our programmes in-house! 

This seminar can be bought to your location and customised to meet your specific training needs. 

We are also able to facilitate teams to handle and overcome unresolved conflict.

Call  me directly on +44 (0)7989 991 056 to discuss your specific requirements.